Block Mobile

Problem

  • Revamp the existing phone app to add new functionality for uploading documents, viewing prior years returns, and logging into an account.
  • Ensure consistency across platforms for the new functionality - i.e. if a user logs into an account to upload a document from the mobile app, the experience should be consistent with how it works online.
  • Fix usability issues with the existing app.

Process

HRB_Phone_Process.png

Solution

  • Redesigned basic information architecture of the app to incorporate the new functionality.
  • Designed interactions for the new functionality.
  • Fixed known usability issues.
  • Enabled direct action to be taken on the Home screen for common user tasks.

Home Screen

Before

HRB_Before.png

After

HRBPhone.PNG

Document Upload Screens (New)

photo 1.PNG
photo 2.PNG

Results

  • Designs performed well in usability studies.

Get the App

iPhone | Android