DeductionPro Charitable Donations
- Users who donated more than one type of item to a charity had to enter each item individually on a separate line.
- Users didn’t understand what the Details button was for or how to access the details required for donations over $500.
- Added the ability to enter a series of items for each trip to a charity.
- Clarified the detail entry process.
Donation Entry Screens
- A summative usability study and walkthrough confirmed reduced confusion over the details and increased time to enter noncash donations.