DeductionPro Charitable Donations

Problem

  • Users who donated more than one type of item to a charity had to enter each item individually on a separate line. 
  • Users didn’t understand what the Details button was for or how to access the details required for donations over $500.

Process

DPro_Process.jpg

Solution

  • Added the ability to enter a series of items for each trip to a charity.
  • Clarified the detail entry process.

Donation Entry Screens

Before

DPro_Before1.png
Dpro_Before2.png

After

DPro_After1.png
DPro_After2.png
DPro_After3.png

Results

  • A summative usability study and walkthrough confirmed reduced confusion over the details and increased time to enter noncash donations.

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