City Year Redesign

Problem

• The site was confusing and overwhelming for users.
• Users didn't know where to start or where to go for specific information.
• Subsites, such as the Application and Donation processes were confusing, as well, and buried within the main site.

Process

Solution

• Revised information architecture to match card sort results.
• Standardized page layouts.
• Reworked subsites and processes to clarify purpose and process.
• Reorganized application process into logical groupings to make it clear what needs to be done and in what order it will be done.
• Made it clear that the user is in the application by taking away the site navigation.

Registration Screen

Before

After

Application Process

Results

Summative usability study confirmed an improved experience.