City Year Redesign

Problem

  • The site was confusing and overwhelming for users.
  • Users didn't know where to start or where to go for specific information.
  • Subsites, such as the Application and Donation processes were confusing, as well, and buried within the main site.

Process

CY_Flow.png

Solution

  • Revised information architecture to match card sort results.
  • Standardized page layouts.
  • Reworked subsites and processes to clarify purpose and process.
  • Reorganized application process into logical groupings to make it clear what needs to be done and in what order it will be done.
  • Made it clear that the user is in the application by taking away the site navigation.

Registration Screen

Before

CY_Before.png

After

CY_After.png

Application Process

Before

CYApp_Before.png

After

CYApp_After.png

Results

Summative usability study confirmed an improved experience.