City Year Redesign
Problem
- The site was confusing and overwhelming for users.
- Users didn't know where to start or where to go for specific information.
- Subsites, such as the Application and Donation processes were confusing, as well, and buried within the main site.
Process

Solution
- Revised information architecture to match card sort results.
- Standardized page layouts.
- Reworked subsites and processes to clarify purpose and process.
- Reorganized application process into logical groupings to make it clear what needs to be done and in what order it will be done.
- Made it clear that the user is in the application by taking away the site navigation.
Registration Screen
Before

After

Application Process
Before

After

Results
Summative usability study confirmed an improved experience.